Shipping, Returns and Payment Policy

Shipping Policy:

Turnaround
In our winter season, all orders are shipped within 5-7 days of receipt.
In our peak season, all orders are shipped within 3-5 days of receipt.

Carriers
We currently only ship within the United States and Canada
We use the following carriers to deliver our orders: USPS and UPS

Shipping to the United States and Canada

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns, Refunds and Exchanges Policy:

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email rosamysticagifts@gmail.com within 15 days to request a refund and we will assign you a RA Number (Return Authorization)

2. Mail your returned item with a Tracking Number to:
     Rosa Mystica House of Prayer
     Returns Department RA # ____
     484 Angel Hill Road
     Edmeston, NY 13335

3. Please include in your package:
   A Signed Letter Stating the Reason for Your Return
  Your RA Number 
  The Original Receipt. 

Item Return Instructions

Return Exceptions
Some items can not be returned if they are opened. This currently applies to music purchased in the gift shop.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

Payment Policy:

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover) Check/Money Order 

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Mailing Address For Check/Money Order
  Rosa Mystica House of Prayer
  Attn: Gift Shop Orders 
  484 Angel Hill Road
  Edmeston, NY 13335

Please Make Checks or Money Orders Payable To: 
Rosa Mystica House of Prayer

Rosa Mystica House of Prayer